We harvest to order and deliver fresh produce the next day, so this policy is built around putting things right quickly rather than sending food back. Please read it before you order.
Cancelling or changing an order
Message us on WhatsApp at +91 8080898316 within one hour of placing your order and we will change or cancel it if we still can. After that your produce has usually been picked and packed, and once an order has been dispatched it cannot be cancelled.
Damaged, missing or wrong items
If something arrives damaged, is missing, or is not what you ordered, tell us and we will put it right.
For fresh fruit and vegetables, report it on the same day as delivery. Produce cannot be assessed fairly after that.
For rice, flour, pulses, oil, ghee, jaggery, papads and other packed goods, report it within five days of delivery.
How to report it
WhatsApp +91 8080898316 or email myfamilyfarmer1111@gmail.com and include:
- your order number
- a photo of the invoice
- clear photos of the item concerned
- a short video of opening the parcel, if you have one
We reply within 24 to 48 hours.
How we put it right
Our first remedy is a replacement on your next delivery, or a suitable alternative if the same item is not in season. Where we cannot replace the item within a reasonable time, or you would prefer not to take a replacement, we will refund the value of that item.
Refunds are issued to the original payment method within 7 to 10 working days. For cash on delivery orders we will arrange a bank transfer or adjust the amount against your next order, whichever suits you.
What we are not able to accept
- Fresh produce returned because of a change of mind. It cannot be resold and it will not survive the journey back.
- Packed goods that have been opened or partly used, unless the problem is with the product itself.
- Reports made after the time limits above.
Weight and appearance of fresh produce
Vegetables and fruit are cut, weighed and packed by hand, so some variation in size, shape and weight is normal. Marks on the skin of produce that has not been waxed or polished are not a defect, and nor is uneven colour on naturally ripened fruit.
Contact us
WhatsApp or call +91 8080898316
Email myfamilyfarmer1111@gmail.com
Sunglory Organic Farmers Producer Company Limited (CIN: U01100PN2022PTC210549)
Registered office: Gat No. 19, Kasar Pimpalgaon, Tal. Pathardi, Ahmednagar, Maharashtra 414505
Pune office: Bhosale Paradise, Building A-1, No. 3, Range Hill Road, Shivajinagar, Pune, Maharashtra 411020
